Knowledge Base

← Ultimate Guitar customer support

  1. Tonebridge Android  →

    1. Guitar doesn't sound like in the original song
    2. I don't know how to connect my guitar to my Android device
    3. I can't use Tonebridge with my Bluetooth device
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  2. Android apps →

    1. "Couldn't install on USB storage or SD card" Android error code
    2. "491"or "963" or "403" or "-24" Android error message / code
    3. How to restore subscription in Tab Pro app on Android
    4. Cancel subscription in Tab Pro android app
    5. How do I get a refund for Android app?

  3. Author by Ultimate Guitar iPad app →

    1. Author's keyboard is missing a chord.
    2. How can I make changes to submitted and approved tabs?
    3. Only some of my approved tabs are shown in the app. Why?
    4. What does the colored point (above the tabs) mean?
    5. What types of tabs can I create?

  4. iPad apps →

    1. I already paid for the app but I can't access my favorites
    2. How to restore a subscription on iPad
    3. How to turn off notifications on iPhone or iPad
    4. I've paid for your app but don't remember the username and can't log in
    5. My iRig Blueturn is not recognized by my iPad

  5. Tabs&Chords iPhone →

    1. How do I get a refund for iPad/iPhone app?
    2. How to start autoscroll in Tabs&Chords iPhone app?
    3. Chromatic tuner doesn't work
    4. How can I view ukulele/bass/drum/etc. tabs only?
    5. How to work with the favorites section of the Tabs iPhone app

  6. Tonebridge iOS →

    1. Guitar doesn't sound like in the original song
    2. I can't use Tonebridge with my Bluetooth device
    3. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  7. Author →

    1. Author's keyboard is missing a chord.
    2. How can I make changes to submitted and approved tabs?
    3. What types of tabs can I create?
    4. How long does it take for a tab to get accepted?

  8. GuitarBackingTrack.com →

    1. How can I know which key a backing track is in?
    2. I can't find backing tracks for some really big songs! How come they are not listed?
    3. What kind of software do you use to remove the guitar?

  9. Tab Pro Android →

    1. How to enable "realistic sounds" in Tab Pro Android app?
    2. Cancel subscription in Tab Pro Android app
    3. I want a refund for Tab Pro Android app
    4. How to restore subscription in Tab Pro Android app?
    5. I bought lifetime Tab Pro membership on Android but am still getting charged per month

  10. Tab Pro iPad →

    1. How to make sound more realistic in Tab Pro iPad app?
    2. How to hide search section in Tab Pro iPad app?
    3. How to solo/mute instruments in Tab Pro iPad app?
    4. Cancel Tab Pro iPad app subscription
    5. How do I get a refund for iPad/iPhone app?

  11. Tab Pro iPhone →

    1. Cancel Tab Pro iPhone app subscription
    2. How do I get a refund for iPad/iPhone app?
    3. How to restore Tab Pro subscription on iPhone?
    4. How to solo/mute instruments in Tab Pro iPhone app?
    5. How to make sound more realistic in Tab Pro iPhone app?

  12. Tabs HD iPad →

    1. How to restore a Tabs HD subscription on iPad?
    2. How to print tabs on iPad?
    3. No sound in Tabs HD app for iPad
    4. How can I create tabs?
    5. Cancel Tabs HD iPad app subscription

  13. Tabs&Chords Android →

    1. How can I create Personal Tabs in Tabs Android app?
    2. How to remove tab from favorites in Tabs Android app?
    3. How to create a playlist in Tabs Android app?
    4. "Error contacting licensing server"
    5. "Ooops! Something goes wrong" error

  14. iPhone apps →

    1. How to restore in-apps in Tabs app for iPhone
    2. Chromatic tuner doesn't work
    3. How to work with the favorites section of the Tabs iPhone app
    4. How to start autoscroll in Tabs&Chords iPhone app?
    5. How can I access tabs offline?

  15. Tonebridge iPad →

    1. I don't know how to connect my guitar to iPad
    2. I hear noise or feedback
    3. Guitar doesn't sound like in the original song
    4. I can't use Tonebridge with my Bluetooth device
    5. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)

  16. Tonebridge iPhone →

    1. I don't know how to connect my guitar to iPhone
    2. I can't use Tonebridge with my Bluetooth device
    3. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  17. Ultimate-Guitar.com →

    1. Printing option not working. I can't print any tab.
    2. I want to change my username
    3. I want to change my password or email
    4. I want to delete my account
    5. How do I synchronize my favorites list?

  18. Ultimate Guitar Pro service on the website →

    1. I'm a beginner, it's all too complicated for me
    2. How do I change/update my credit card info?
    3. How to learn songs with Tab Pro
    4. How can I create tabs?
    5. I can't find the song I'm looking for

  19. Contributors →

    1. Where and how can I create my tabs?
    2. Where is my tab?
    3. Why is my tab listed under "unregistered" user?
    4. I'm a contributor and have free access to Tab Pro on desktop, why am I being asked to pay for access to Tab Pro mobile app?
    5. How long does it take for a contribution to get accepted?

  20. Personal Tabs →

    1. How can I share a Personal tab?
    2. How can I Personalize a UG tab?
    3. How can I create a Personal tab from scratch?
    4. How can I compare my Personal tab with the original tab?
    5. How can I export all my Personal tabs?

  21. Tonebridge Mac →

    1. I don't know how to connect my guitar to my Mac
    2. I connected my guitar, but there's no sound
    3. I hear noise or feedback
    4. Guitar doesn't sound like in the original song
    5. The demo sound doesn't match the song

  22. Ultimate Guitar iOS →

    1. How to restore a subscription and favorites in Ultimate Guitar app for iOS?
    2. How to work with the favorites section of Ultimate Guitar for iOS
    3. Cancel iTunes app subscription
    4. How to manage notifications?
    5. I've paid for your app but don't remember the username and can't log in

  23. Ultimate Guitar Android →

    1. I've lost Pro access after the latest update. For the app version 5.2.0 only
    2. How to restore a subscription and favorites in Ultimate Guitar app for Android?
    3. How to disable notifications on Android device?
    4. [android] How do I cancel my subscription in Ultimate Guitar Android app or discontinue the free trial?
    5. I've paid for your app but don't remember the username and can't log in

  24. All articles →

    1. "Couldn't install on USB storage or SD card" Android error code
    2. Printing option not working. I can't print any tab.
    3. I'm a beginner, it's all too complicated for me
    4. Guitar doesn't sound like in the original song
    5. Author's keyboard is missing a chord.
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