Knowledge Base

← Ultimate Guitar customer support

  1. Android apps →

    1. "Couldn't install on USB storage or SD card" Android error code
    2. "491"or "963" or "403" or "-24" Android error message / code
    3. How to create a playlist on Android app?
    4. How to restore subscription in Tab Pro app on Android
    5. Cancel subscription in Tab Pro android app

  2. Author by Ultimate Guitar iPad app →

    1. Author's keyboard is missing a chord.
    2. How can I make changes to submitted and approved tabs?
    3. Only some of my approved tabs are shown in the app. Why?
    4. What does the colored point (above the tabs) mean?
    5. What types of tabs can I create?

  3. iPad apps →

    1. Tab Pro vs Ultimate Guitar Tabs HD. What's the difference?
    2. I've already paid for Lifetime access to Tabs&Chords HD app for iPad! Why should I pay again?
    3. I have Ultimate Guitar Tabs HD app on iPad but I'm asked to pay for the iPhone app!
    4. I already paid for the app but I can't access my favorites
    5. How to restore a subscription on iPad

  4. Tabs&Chords iPhone →

    1. What is Tab Tracker? How to use it?
    2. How do I get a refund for iPad/iPhone app?
    3. How can I create tabs?
    4. How to start autoscroll in Tabs&Chords iPhone app?
    5. Ultimate Guitar Tabs iPhone in-apps' description

  5. Tonebridge iOS →

    1. Guitar doesn't sound like in the original song
    2. I can't use Tonebridge with my Bluetooth device
    3. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  6. Author →

    1. Author's keyboard is missing a chord.
    2. Where are my tabs stored?
    3. How can I make changes to submitted and approved tabs?
    4. How can I add text tab insertion into the song?
    5. What types of tabs can I create?

  7. GuitarBackingTrack.com →

    1. How can I know which key a backing track is in?
    2. I can't find backing tracks for some really big songs! How come they are not listed?
    3. What kind of software do you use to remove the guitar?

  8. Tab Pro Android →

    1. How to enable "realistic sounds" in Tab Pro Android app?
    2. Cancel subscription in Tab Pro Android app
    3. I want a refund for Tab Pro Android app
    4. How to restore subscription in Tab Pro Android app?
    5. Tab Pro vs Ultimate Guitar Tabs & Chords Android. What's the difference?

  9. Tab Pro iPad →

    1. How to make sound more realistic in Tab Pro iPad app?
    2. How to hide search section in Tab Pro iPad app?
    3. How to solo/mute instruments in Tab Pro iPad app?
    4. Cancel Tab Pro iPad app subscription
    5. How can I create tabs?

  10. Tab Pro iPhone →

    1. Cancel Tab Pro iPhone app subscription
    2. How do I get a refund for iPad/iPhone app?
    3. How can I create tabs?
    4. How to restore Tab Pro subscription on iPhone?
    5. How to solo/mute instruments in Tab Pro iPhone app?

  11. Tabs HD iPad →

    1. How to restore a Tabs HD subscription on iPad?
    2. I bought Tabs HD app on iPad. How to get it on Android phone?
    3. I get no sound in Tabs HD iPad app
    4. How to record video in Tabs HD iPad app?
    5. Tab Pro vs Ultimate Guitar Tabs HD. What's the difference?

  12. Tabs&Chords Android →

    1. How to change font size or font style in Tabs Android app?
    2. What is Tab Tracker? How to use it?
    3. How to record video in Tabs Android app?
    4. How to restore in-app in Tabs&Chords app?
    5. How to remove tab from favorites in Tabs Android app?

  13. iPhone apps →

    1. How can I create tabs?
    2. I have an app on my iPhone. How do I get it on my iPad?
    3. How to restore in-apps in Tabs app for iPhone
    4. I have Ultimate Guitar Tabs HD app on iPad but I'm asked to pay for the iPhone app! Why?
    5. Chromatic tuner doesn't work

  14. Tonebridge iPad →

    1. I don't know how to connect my guitar to iPad
    2. I hear noise or feedback
    3. Guitar doesn't sound like in the original song
    4. I can't use Tonebridge with my Bluetooth device
    5. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)

  15. Tonebridge iPhone →

    1. I don't know how to connect my guitar to iPhone
    2. I can't use Tonebridge with my Bluetooth device
    3. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  16. Ultimate-Guitar.com →

    1. Printing option not working. I can't print any tab.
    2. I want to change my username
    3. I want to change my password or email
    4. I want to delete my account
    5. How do I synchronize my favorites list?

  17. Tab Pro Webservice →

    1. I'm a beginner, it's all too complicated for me
    2. How do I change/update my credit card info?
    3. How to learn songs with Tab Pro
    4. How can I create tabs?
    5. I want to cancel my Tab Pro trial

  18. Contributors →

    1. Where and how can I create my tabs?
    2. Where is my tab?
    3. Why is my tab listed under "unregistered" user?
    4. I'm a contributor and have free access to Tab Pro on desktop, why am I being asked to pay for access to Tab Pro mobile app?
    5. How long does it take for a contribution to get accepted?

  19. Personal Tabs →

    1. How can I share a Personal tab?
    2. How can I Personalize a UG tab?
    3. How can I create a Personal tab from scratch?
    4. How can I compare my Personal tab with the original tab?
    5. How can I export all my Personal tabs?

  20. Tonebridge Mac →

    1. [Mac] I want to contact Tonebridge support team
    2. [Mac] I don't know how to connect my guitar to my Mac
    3. [Mac] I connected my guitar, but there's no sound
    4. [Mac] I hear noise or feedback
    5. [Mac] Guitar doesn't sound like in the original song

  21. All articles →

    1. "Couldn't install on USB storage or SD card" Android error code
    2. Printing option not working. I can't print any tab.
    3. I'm a beginner, it's all too complicated for me
    4. Guitar doesn't sound like in the original song
    5. Author's keyboard is missing a chord.
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