Knowledge Base

← Ultimate Guitar customer support

  1. Tonebridge Android  →

    1. Guitar doesn't sound like in the original song
    2. I don't know how to connect my guitar to my Android device
    3. I can't use Tonebridge with my Bluetooth device
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  2. Android apps →

    1. "Couldn't install on USB storage or SD card" Android error code
    2. "491"or "963" or "403" or "-24" Android error message / code
    3. How to restore subscription in Tab Pro app on Android
    4. Cancel subscription in Tab Pro android app
    5. I want a refund for Android app

  3. Author by Ultimate Guitar iPad app →

    1. Author's keyboard is missing a chord.
    2. How can I make changes to submitted and approved tabs?
    3. Only some of my approved tabs are shown in the app. Why?
    4. What does the colored point (above the tabs) mean?
    5. What types of tabs can I create?

  4. iPad apps →

    1. I already paid for the app but I can't access my favorites
    2. How to restore a subscription on iPad
    3. How to turn off notifications on iPhone or iPad
    4. I've paid for your app but don't remember the username and can't log in
    5. My iRig Blueturn is not recognized by my iPad

  5. Tabs&Chords iPhone →

    1. How do I get a refund for iPad/iPhone app?
    2. How do I find my Personal tabs?
    3. How can I create tabs?
    4. How to start autoscroll in Tabs&Chords iPhone app?
    5. How to change font size or font style in Tabs iPhone app?

  6. Tonebridge iOS →

    1. Guitar doesn't sound like in the original song
    2. I can't use Tonebridge with my Bluetooth device
    3. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  7. Author →

    1. Author's keyboard is missing a chord.
    2. Where are my tabs stored?
    3. How can I make changes to submitted and approved tabs?
    4. How can I add text tab insertion into the song?
    5. What types of tabs can I create?

  8. GuitarBackingTrack.com →

    1. How can I know which key a backing track is in?
    2. I can't find backing tracks for some really big songs! How come they are not listed?
    3. What kind of software do you use to remove the guitar?

  9. Tab Pro Android →

    1. How to enable "realistic sounds" in Tab Pro Android app?
    2. Cancel subscription in Tab Pro Android app
    3. I want a refund for Tab Pro Android app
    4. How to restore subscription in Tab Pro Android app?
    5. I bought lifetime Tab Pro membership on Android but am still getting charged per month

  10. Tab Pro iPad →

    1. How to make sound more realistic in Tab Pro iPad app?
    2. How to hide search section in Tab Pro iPad app?
    3. How to solo/mute instruments in Tab Pro iPad app?
    4. Cancel Tab Pro iPad app subscription
    5. How can I create tabs?

  11. Tab Pro iPhone →

    1. Cancel Tab Pro iPhone app subscription
    2. How do I get a refund for iPad/iPhone app?
    3. How can I create tabs?
    4. How to restore Tab Pro subscription on iPhone?
    5. How to solo/mute instruments in Tab Pro iPhone app?

  12. Tabs HD iPad →

    1. How to restore a Tabs HD subscription on iPad?
    2. How to print tabs on iPad?
    3. I get no sound in Tabs HD iPad app
    4. How can I create tabs?
    5. Cancel Tabs HD iPad app subscription

  13. Tabs&Chords Android →

    1. How to change font size or font style in Tabs Android app?
    2. How can I create Personal Tabs in Tabs Android app?
    3. How to remove tab from favorites in Tabs Android app?
    4. How to create a playlist in Tabs Android app?
    5. "Error contacting licensing server"

  14. iPhone apps →

    1. How can I create tabs?
    2. How to restore in-apps in Tabs app for iPhone
    3. Chromatic tuner doesn't work
    4. How to work with the favorites section of the Tabs iPhone app
    5. How to start autoscroll in Tabs&Chords iPhone app?

  15. Tonebridge iPad →

    1. I want to cancel my Tone Wizard subscription
    2. I don't know how to connect my guitar to iPad
    3. I hear noise or feedback
    4. Guitar doesn't sound like in the original song
    5. I can't use Tonebridge with my Bluetooth device

  16. Tonebridge iPhone →

    1. I don't know how to connect my guitar to iPhone
    2. I can't use Tonebridge with my Bluetooth device
    3. I can't turn on Tonebridge in GarageBand's Inter-App Audio (IAA)
    4. The demo sound doesn't match the song
    5. I hear noise or feedback

  17. Ultimate-Guitar.com →

    1. Printing option not working. I can't print any tab.
    2. I want to change my username
    3. I want to change my password or email
    4. I want to delete my account
    5. How do I synchronize my favorites list?

  18. Tab Pro Webservice →

    1. I'm a beginner, it's all too complicated for me
    2. How do I change/update my credit card info?
    3. How to learn songs with Tab Pro
    4. How can I create tabs?
    5. I want to cancel my Pro trial

  19. Contributors →

    1. Where and how can I create my tabs?
    2. Where is my tab?
    3. Why is my tab listed under "unregistered" user?
    4. I'm a contributor and have free access to Tab Pro on desktop, why am I being asked to pay for access to Tab Pro mobile app?
    5. How long does it take for a contribution to get accepted?

  20. Personal Tabs →

    1. How can I share a Personal tab?
    2. How can I Personalize a UG tab?
    3. How can I create a Personal tab from scratch?
    4. How can I compare my Personal tab with the original tab?
    5. How can I export all my Personal tabs?

  21. Tonebridge Mac →

    1. [Mac] I want to contact Tonebridge support team
    2. [Mac] I don't know how to connect my guitar to my Mac
    3. [Mac] I connected my guitar, but there's no sound
    4. [Mac] I hear noise or feedback
    5. [Mac] Guitar doesn't sound like in the original song

  22. Ultimate Guitar iOS →

    1. How to restore a subscription and favorites in Ultimate Guitar app for iOS?
    2. How to work with the favorites section of Ultimate Guitar for iOS
    3. Cancel iTunes app subscription
    4. How to turn off notifications?
    5. How do I get a refund for iOS app?

  23. Ultimate Guitar Android →

    1. How to restore a subscription and favorites in Ultimate Guitar app for Android?
    2. How to disable notifications on Android device?
    3. Cancel subscription in Ultimate Guitar app for Android
    4. I want to change my username
    5. How do I get a refund for Android app?

  24. Ultimate Guitar Pro service on website →

    1. I'm a beginner, it's all too complicated for me
    2. How do I change/update my credit card info?
    3. I want to cancel my Pro trial
    4. How do I cancel my Pro subscription?
    5. Other problems & Bug reports

  25. All articles →

    1. "Couldn't install on USB storage or SD card" Android error code
    2. Printing option not working. I can't print any tab.
    3. I'm a beginner, it's all too complicated for me
    4. Guitar doesn't sound like in the original song
    5. Author's keyboard is missing a chord.
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