I've paid for your app but don't remember the username and can't log in

If the system does not recognize your email address it can mean that :

1) You have used another email at registration
2) You haven't created an Ultimate Guitar account yet

In the first case, please try all your email addresses that could be used to create an account. The forgot password or username instruction could also help you.

In the second case, please create a UG account (it's free):

1) Open the app
2) Go to "Account & settings"
3) Tap "create account".

After your created your UG account, your subscription will automatically attach to it.

Note: Purchasing a subscription does not create a UG account for your automatically. Your subscription is attached to your Apple ID/Google Play account and your UG account should be registered in the app.

Was this article helpful?

Feedback and Knowledge Base

If you are still confused and don't know how to solve your problem just contact us using the button on the top.