If the system does not recognize your email address it can mean that:
- You used another email at registration.
- You registered with a social account.
- You haven't created an Ultimate Guitar account yet.
In the first case, please try all your email addresses that could have been used to create an account. The forgot password or username instruction could also help you.
In the second case, please, try Log In -> Continue with Google/Facebook/Apple ID options to log in.
If the third option is your case, please create an Ultimate Guitar account:
Important: Purchasing a subscription does not create an Ultimate Guitar account for you automatically. Your subscription is attached to your Apple ID account and we recommend you create the Ultimate Guitar account in the app. This way your subscription and favorites tabs will be safely attached to your UG account and you won't lose them.
- Open the app
- Go to "Account & settings"
- Tap "Sign Up"
After you've created an Ultimate Guitar account, tap Restore purchases button and your subscription will automatically attach to it.