If you purchased a subscription but the app doesn't recognize it, please make sure you log in to your Pro account. You might be logged in to the wrong free version or not logged in at all.
Reactivate a previous subscription
If you purchased a subscription in our iOS app but then canceled it, you can reactivate it in the Settings → Restore purchase.
Note: you should log in to your account before you restore your subscription. Otherwise, it'll get attached to the device you're restoring it on, and you won't be able to use it on multiple devices.
If you're logged out when you purchase a subscription in the app, it gets attached to your device.
In this case, you need to create an account manually:
- Go to Settings.
- Tap on Sign up.
- Go to Settings again.
- Tap on Restore purchases.
Restore purchase in the Settings helps you to link your iOS or Android subscription to your new account.
Lost Lifetime Pro
If you purchased a Lifetime Pro before February 2018 but lost your access, find a receipt of the purchase (you can do it through the App Store or Google Play) and send it to us at email@example.com.
[iOS] I've paid for your app but don't remember the username and can't log in
[iOS] I forgot my password or username. How do I restore it?
Tags: ios, ipad, iphone, restore, subscription, UG, cross-platform, restore purchases, settings, sign up, favorites