[iOS] I purchased the app previously. Why I can't access Pro features now?

I have a Pro subscription

If you were logged out of your account when you purchased a subscription in the iOS or Android app, it got attached to your device. In this case, you can access Pro only on this device.

Cross-platform subscription

To make your subscription cross-platform:

  1. Open the mobile app.
  2. Tap on the settings icon.
  3. Sign up.
  4. Go to settings again.
  5. Tap Restore purchases.


I have Lifetime Pro

Your Lifetime Pro is similarly attached to one of your accounts or devices.

To restore your Lifetime Pro on your current device:

  1. Go to Settings.
  2. Sign up.
  3. Go to Settings again.
  4. Tap Restore purchases.

If it doesn't help, think of an old email you might have used for your Lifetime Pro account.

If none of these solutions help, contact us at support@ultimate-guitar.com with the receipt of your Lifetime Pro purchase.

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