[iOS] I purchased the app previously. Why I can't access Pro features now?

← Ultimate Guitar iOS / macOS
In order to restore your access, you only need to log in to the same UG account that you used previously and to the same Google Play account that you used to make the purchase with. 
 
If you don't have a UG account, please create one in the app by tapping "Account &Settings" > "Сreate Account".

If neither of these instructions helps, or you are having a hard time remembering the account, please contact us with the receipt of your purchase.

Was this article helpful?
(thinking…)

Need help right away?

This guy knows what to do

Ultimate Guitar iOS / macOS

  1. [iOS] How to restore a subscription and favorites in Ultimate Guitar app for iOS?
  2. [iOS] How to work with My tabs section of Ultimate Guitar for iOS
  3. [iOS] How to cancel subscription in Ultimate Guitar iOS app or discontinue the free trial?
  4. [iOS] How to manage notifications?
  5. [iOS] I've paid for your app but don't remember the username and can't log in
  6. [iOS] How do I get a refund for iOS app?
  7. [iOS] I want to change my username
  8. [iOS] I forgot my password or username. How do I restore it?
  9. [iOS] How to change my password or email
  10. [iOS]I have a subscription in the iOS app. Can I get the Pro access on the web?
  11. [iOS] How can I access tabs offline?
  12. [iOS] I purchased the app previously. Why I can't access Pro features now?
  13. [iOS] How do I find ukulele/bass tabs?
  14. [iOS] How can I create tabs?
  15. [iOS] How do I print tabs in the iOS app?
  16. [iOS] How do I add a tab into a playlist and change the order of tabs in a playlist?
  17. [iOS] I want to delete my account
  18. [iOS] How can I create Personal Tabs in the iOS app?
  19. [iOS] Can I share my playlists with other users in the iOS app?
  20. [iOS] How to read strumming patterns?
  21. [iOS] How do I switch tabs to standard notation?
  22. [iOS]How to use Ultimate Guitar for piano
  23. [iOS] How to switch to left-handed mode?
  24. [iOS] I want to know more about UG shots
  25. [iOS] How can I change my profile picture?
  26. [iOS] How to find other users in the application
  27. [iOS] How private messages in the app work
  28. [iOS] How do I use Now Playing feature?
  29. [iOS] How do I update payment details for an App Store subscription?
  30. [iOS] How do I switch to the dark mode?

Feedback and Knowledge Base

(thinking…)
If you are still confused and don't know how to solve your problem then contact us using the "Need help right away?" button on the top right.