[iOS] I've paid for your app but don't remember the username and can't log in

Important: Purchasing a subscription does not create an Ultimate Guitar login and password for you automatically. Your subscription is attached to your Apple ID account and we recommend you to create Ultimate Guitar account in the app (it's free). This way your subscription and favorites tabs will be safely attached to your UG account and you won't lose them.

If the system does not recognize your email address it can mean that:
  1. You've used another email at registration
  2. You haven't created an Ultimate Guitar account yet
In the first case, please try all your email addresses that could have been used to create an account.
The forgot password or username instruction could also help you.

In the second case, please create a Ultimate Guitar account:
  1. Open the app
  2. Go to "Account & settings"
  3. Tap "Create account"
After you've created an Ultimate Guitar account, tap Restore purchases button and your subscription will automatically attach to it.

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Ultimate Guitar iOS / macOS

  1. [iOS] How to restore a subscription and favorites in Ultimate Guitar app for iOS?
  2. [iOS] How to work with My tabs section of Ultimate Guitar for iOS
  3. [iOS] How to cancel subscription in Ultimate Guitar iOS app or discontinue the free trial?
  4. [iOS] How to manage notifications?
  5. [iOS] I've paid for your app but don't remember the username and can't log in
  6. [iOS] How do I get a refund for iOS app?
  7. [iOS] I want to change my username
  8. [iOS] I forgot my password or username. How do I restore it?
  9. [iOS] How to change my password or email
  10. [iOS]I have a subscription in the iOS app. Can I get the Pro access on the web?
  11. [iOS] How can I access tabs offline?
  12. [iOS] I purchased the app previously. Why I can't access Pro features now?
  13. [iOS] How do I find ukulele/bass tabs?
  14. [iOS] How can I create tabs?
  15. [iOS] How do I print tabs in the iOS app?
  16. [iOS] How do I add a tab into a playlist and change the order of tabs in a playlist?
  17. [iOS] I want to delete my account
  18. [iOS] How can I create Personal Tabs in the iOS app?
  19. [iOS] Can I share my playlists with other users in the iOS app?
  20. [iOS] How to read strumming patterns?
  21. [iOS] How do I switch tabs to standard notation?
  22. How to use Ultimate Guitar for piano
  23. [iOS] How to switch to left-handed mode?
  24. I want to know more about UG shots
  25. [iOS] How can I change my profile picture?
  26. How to find other users in the application
  27. How private messages in the app work
  28. [iOS] How do I use Now Playing feature?
  29. [iOS] How do I update payment details for an App Store subscription?
  30. [iOS] How do I switch to the dark mode?

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If you are still confused and don't know how to solve your problem then contact us using the "Need help right away?" button on the top right.