[Android] I've paid for your app but don't remember the username and can't log in

No account

If you were logged out of your account when you purchased a subscription, it got attached to your device.
In this case, you need to create an account manually:

  1. Go to Settings.
  2. Tap Sign up.
  3. Go to Settings again.
  4. Tap Restore purchases.

This way your subscription and tabs will be attached to your UG account and you won't lose them.


Wrong account

If you purchased a subscription, but the app doesn't recognize it, please make sure you log in to your Pro account.

Try all the emails that you might have used to create a UG account. The Forgot? option might be of help here. 


Forgot password


To reset your password:
  1. Go to Account.
  2. Tap Log in.
  3. Tap Forgot.
  4. Enter your UG account email and tap Reset.
  5. Check your email and follow the instructions from support-feedback@ultimate-guitar.com.
Tags: access, membership, subscription, email, restore

Related articles



Was this article helpful?

Feedback and Knowledge Base

If you are still confused and don't know how to solve your problem then contact us using the "Need help right away?" button on the top right.