[Android] I've paid for your app but don't remember the username and can't log in

← Ultimate Guitar Android
Important: Purchasing a subscription does not create an Ultimate Guitar account for your automatically. Your subscription is attached to your Google Play account and we recommend you to use Ultimate Guitar account in the app (it's free). This way your subscription and favorites tabs will be safely attached to your UG account and you won't lose them. 

If the system does not recognize your email address it can mean that:

  1. You've used another email at registration
  2. You haven't created an Ultimate Guitar account yet
In the first case, please try all your email addresses that could have been used to create an account.
The forgot password or username instruction could also help you.

In the second case, please create a Ultimate Guitar account:
  1. Open the app
  2. Go to "Account & settings"
  3. Tap "Create account"
After you've created an Ultimate Guitar account, tap Restore purchases button and your subscription will automatically attach to it.

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Ultimate Guitar Android

  1. [Android] How to restore a subscription and favorites in Ultimate Guitar app for Android?
  2. [Android] How to disable notifications on Android device?
  3. [Android] How to cancel subscription in Ultimate Guitar Android app or discontinue the free trial?
  4. [Android] I've paid for your app but don't remember the username and can't log in
  5. [Android] I want to change my username
  6. [Android] How do I get a refund for Android app?
  7. [Android] How do I print tabs in the Android app?
  8. [Android] How can I access tabs offline?
  9. [Android] I forgot my password or username. How do I restore it?
  10. [Android] How to change my password or email
  11. [android] I have a subscription in the Android app. Can I get the Pro access on the web?
  12. [Android] I purchased the app previously. Why I can't access Pro features now?
  13. [Android] How can I create tabs?
  14. [Android] How do I find ukulele/bass tabs?
  15. [Android] How do I add a tab into a playlist and change the order of tabs in a playlist?
  16. [Android] I want to delete my account
  17. [Android] How can I create Personal Tabs in Chords&Tabs app for Android?
  18. [android] Can I share my playlists with other users in the Ultimate Guitar: Chords&Tabs Android app?
  19. How to read strumming patterns?
  20. [Android] How do I switch tabs to standard notation?
  21. How to use Ultimate Guitar for piano
  22. [android] How to switch to left-handed mode?
  23. I want to know more about UG shots
  24. [Android] How can I change my profile picture in the Android app?
  25. How to find other users in the application
  26. How private messages in the app work
  27. How do I use Now Playing feature?
  28. How do I use the Listen feature in the Android app?
  29. How do I update payment details for a Google Play subscription?
  30. How do I switch to the dark mode?
  31. How to use the pin feature?
  32. [Android] How to stream tabs with Chromecast?

Feedback and Knowledge Base

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If you are still confused and don't know how to solve your problem then contact us using the "Need help right away?" button on the top right.