The steps you take to cancel your subscription depend on the platform you used to subscribe: our website, iOS, or Android app.
- Log in to your UG account on the website.
- Click Subscriptions.
- Choose the subscription your would like to manage (Pro or Courses) -> Manage.
- Click on the Turn off auto-renewal button or the Cancel trial and benefits button (depending on your plan).
- In the next step, you should confirm it by clicking on the Turn off auto-renewal button or the Cancel trial and benefits button.
Note, you won't find any active subscriptions in the "Subscription" section in the side menu if you're using a free account. In this case, you need to go to Settings → Logout → Log in to the right Pro/Courses account.iOS app
Developers are unable to cancel Apple iTunes subscriptions.
You should use this official article from Apple to cancel.
Note, you might be logged into a different Apple ID than the one you've subscribed with. Make sure you're using the same Apple ID and go through the steps in the article again.
As all payments in Android are handled by Google Play.
This article should help you cancel your subscription via the Google Play account.
Note, you might have several Google Play accounts. But you need to log in to the one that you used to buy a subscription to cancel it.
HUAWEI device (AppGallery store)
If you started your Pro subscription on HUAWEI device (AppGallery store), you can cancel it by taking the following steps.