[website] I forgot my password or username. How do I restore it?
Forgot your password? Follow these instructions:
- Open the UG homepage and click LOG IN.
- Click Forgot in the password field.
- Enter the email address associated with your UG account.
- Click Send reset instruction.
- Check your email inbox and follow the instructions from the email (we suggest you check your spam or junk folder for the email coming from support-feedback@ultimate-guitar.com). It can take up to one minute to deliver an email.
Note:
- You can change your email or password here. You must be logged into the website to do it.
- It is possible to reset your password only if you are NOT logged in. If you are logged in - use the incognito mode.
- If you don't remember your email for a password reset or the email for your account is not used anymore, then you should directly contact our Support team at support-registration@ultimate-guitar.com. Important! Don't forget to provide us with the username and email for your Ultimate Guitar account and any other information that can help us to identify you as the account holder.
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