[website] How to change my password or email

The following instruction will help you to change the password or the email address of your UG account. If you forgot your password, please use the respective instruction.

1) log in to your UG account

2) go to "Settings" (or simply click here)

3) click "Email" or "Password" depending on which one you want to update

4) fill in the required info

5) click "Update"

If you are prompted to change your email address by a warning message on the website, please refer to this article.

Please note that there is a number of cases where you will not be able to change the email address or reset the password by yourself and will need to contact us. These cases include, but not limited by the following:
  • You made a typo or entered an invalid email address during registration
  • You created your account with Sign in with Google, Facebook or Apple features, and now want to have a password to log in with
  • You want to change the email address, but it's taken by your other account that you don't have access to 
In these cases, you can contact us using the button in the top-right part of the screen with the "guy who knows what to do".

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If you are still confused and don't know how to solve your problem then contact us using the "Need help right away?" button on the top right.